LEGAL TERMS
Terms of Service
These terms govern your use of Locale and the experiences booked through it. Please read them carefully — they explain what you can expect from us, and what we ask of you in return.
Effective date: May 2025
Account
You must be at least 18 years old to use Locale. By creating an account you confirm you meet this requirement.
Accounts are created through a one-time email code (OTP). You are responsible for keeping your email account secure and for all activity that occurs under your Locale account.
You agree to provide accurate information — including your name, profession, country, dietary restrictions, and allergies — because these details are used to form dinner groups. Inaccurate information may result in a poor experience for other participants.
Subscription & Billing
Access to events requires an active Locale membership. Subscriptions are billed automatically on a recurring basis (monthly or annual, depending on the plan you select). Payments are processed by Stripe, Inc.
Your subscription renews automatically at the end of each billing period unless you cancel before the renewal date. By subscribing you authorise Locale to charge your payment method on file for the recurring fee.
We reserve the right to change subscription prices. We will notify you by email at least 14 days before any price change takes effect. Continued use of the service after the effective date constitutes acceptance of the new price.
Cancellation & Refunds
You may cancel your subscription at any time from your account billing settings. Your access continues until the end of the current billing period; we do not provide prorated refunds for unused time within a paid period.
Refund requests for exceptional circumstances (e.g. duplicate charges, technical errors) must be submitted within 7 days of the charge. Contact us at [email protected] to request a refund. All refund decisions are at our sole discretion.
Event Participation
When you RSVP to an event you are making a commitment to attend. Events involve real people and last-minute cancellations or no-shows negatively impact other participants.
No-show strike system: If you fail to attend an event without cancelling in advance, a strike will be recorded on your account. Accumulating multiple strikes may result in temporary suspension or permanent termination of your account.
Locale administrators may remove a participant from an event or group at their discretion. Administrators may also ban or suspend accounts that violate these terms or disrupt the community.
Acceptable Use
You agree not to:
- Use Locale for any unlawful purpose or in violation of any applicable law.
- Harass, intimidate, or harm other participants before, during, or after events.
- Provide false profile information, including fabricated dietary restrictions or allergies, that could endanger other participants.
- Create multiple accounts or impersonate another person.
- Attempt to reverse-engineer, scrape, or otherwise access Locale's systems in unauthorised ways.
We reserve the right to suspend or terminate accounts that violate these rules without prior notice.
Termination
You may delete your account at any time by contacting us at [email protected]. Deleting your account cancels any active subscription (subject to the billing period terms in Section 3) and removes your personal data in accordance with our Privacy Policy.
Locale may suspend or permanently terminate your account for violation of these terms, disruptive conduct, fraud, or any other reason we deem appropriate. Where possible, we will notify you of the reason.
Limitation of Liability
Locale is provided "as is" without warranties of any kind. To the fullest extent permitted by law, Locale and its operators are not liable for any indirect, incidental, special, or consequential damages arising from your use of the service, including but not limited to personal interactions at events.
You participate in Locale events at your own risk. Locale does not conduct background checks on participants and cannot guarantee the conduct of any individual at an event.
Governing Law
These terms are governed by and construed in accordance with applicable law. Any disputes arising from these terms or your use of Locale shall be resolved in the competent courts of the jurisdiction in which the service operator is located.
Changes to These Terms
We may update these terms from time to time. We will notify you by email of material changes. Continued use of Locale after the effective date constitutes your acceptance of the updated terms.